F.A.Q

  • Here you’ll find clear answers to the most common questions.
    Still need help ? Just contact us, NEOTOKI's here to make things simple.

When will I get my order ?

Each piece is made just for you to avoid waste.

Production + delivery usually takes 5–10 business days across Europe.

Good things take time and this one’s worth it.

Where do you ship?

We currently ship across Europe !

Need to return or exchange something?

Something wrong with your order ? No worrie, just contact us within 30 days.

(And good news : returned items are donated or recycled. Nothing goes to waste.)

For full details, check out our Return Policy.

How can I pay for my order ?

  • Credit or debit cards : Visa, Mastercard
  • Mobile payments : Apple Pay & Google Pay

    All transactions are encrypted and processed securely through Shopify Payments.


More information here.

How do I care for my T-shirt ?

  • Wash cold (30°C max)
  • Turn inside out before washing
  • Avoid tumble drying
  • Iron inside out if needed

Basically, treat it like your favorite anime, with love and respect.

How do I choose the right size ?

Our T-shirts have a medium-fit. It suits all body types.

Stick to your usual size or, check our Size Guide to be 100% sure.

Can’t decide between two sizes ? Size up, better comfy than sorry.

Are your products eco-friendly ?

Absolutely.

Our T-shirts are made with GOTS-certified organic cotton and are PETA-approved VEGAN.

Printed on-demand to minimize waste, on STANLEY/STELLA T-shirts,a Member of the Fair Wear Foundation (ensures fair working conditions).

Returned items are donated to local charities or recycled responsibly.

Clean drip. Good karma.

The tracking link isn’t working. Is this normal ?

Yes, this is common.

With some carriers (like Asienda), tracking links may not update or may only start working shortly before delivery.

Don’t worry, your order has been processed and is on its way.

Feel free to contact us if you need any assistance.

How I Create My T-Shirts ?

I watch the anime, that’s where the inspiration begins (my favorite part !).
Then I create the designs using Krita.
I send the artwork to my print-on-demand platform.

When you place an order, it goes straight to my printer.
They carefully print your chosen design on a high-quality Stanley/Stella T-Shirt.

You receive your t-shirt. You’re happy. You tell me, and that gives me the energy to keep creating.

It’s real teamwork !

Got another question ?

Hit us up here

We’ll get back to you fast. (Unless we’re stuck binge-watching anime. Even then, pretty fast.)